The terms "I" "we", "us", and "PJP" refer to Paul Skilleter Books Limited and/or P J Publishing Ltd. The terms "you" and "your" refer to you, as a user of the Site. The term "personal information" means information that you provide to us which allows you to be contacted or identified, such as your name, phone number, email address, and any other data that is tied to such information.
'Personal data' means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address, an email address or other contact information.
How we obtain your personal data - Information provided by you
You provide us with personal data when your order from our website or over the telephone (we do not record telephone conversations). We may also keep information contained in any correspondence you may have with us by post. This includes:
Name, address, e-mail address, and, if provided, mobile and/or landline telephone numbers.
We record this information in a computer database and in some cases as a written document. We use this information in order to manage and administer your orders. Please also see the 'How long do we keep this information about you?' section below.
How we use your personal data
We use your personal data to manage your orders. This includes the collection of payments via PayPal. We undertake at all times to protect your personal data, including any financial interactions, in a manner which is consistent with the requirements of Data Protection and all associated legislation. We will also take all reasonable security measures to protect your personal data in storage.We do not store credit or debit card details in any form after your order has been serviced.
The key component is the delivery, by post, of your order. Holding your name and address is therefore essential. Your personal details will be used to communicate with you for the purposes of processing your orders.
All customers of Paul Skilleter Books, whether resident in the United Kingdom, European Economic Area or the Rest of the World will have their personal data managed and administered in the same way in accordance with this policy and in line with UK data protection legislation.
Do we use your personal data for marketing purposes?
Any information that you choose to give us may be used for marketing purposes by us in the form of a Newsletter that we send via e-mail. We do NOT give your personal data to Third Party Sellers or anyone else.
Information about cookies
A cookie is a small text file stored alongside your internet browser on your computer or smartphone. Details about Cookies can be found here: www.aboutcookies.org
We will keep information about you confidential and sharing of your personal information will only be as detailed below.
Sharing of personal data internally:
Your personal information is shared within Paul Skilleter Books staff only.
Sharing of personal data externally:
We will share your personal details outside Paul Skilleter Books in order for you to receive books where stock is located outside of the United Kingdom. These are detailed below:
- Overseas Contacts (outside the UK) for the purposes of arranging the despatch of certain books held overseas.
How long do we keep this information about you?
We keep your information for a maximum of 2 years from the time of your order. This is retained to enable verification of yourself as a previous customer should you wish to order from Paul Skilleter Books again. Some of the information you have provided will need to be retained for longer to meet legal, statutory and regulatory obligations. A continuous review of the personal information held will be undertaken and information which is no longer required for the above reasons will be disposed of securely.
Data subject rights - Subject access requests
You have the right to ask for all the information we have about you and the services you receive from us. When we receive a request from you we must give you access to everything we've recorded about you. Our formal response shall include the following:
Details of the personal data we hold about you;- Sources from which we acquired the information;- The purposes for processing the information; and persons or entities with whom we are sharing the information.
Ask for inaccurate information to be correctedYou have the right to obtain from us, without undue delay, the rectification of inaccurate personal data we hold about you.
You can ask us to delete information - In some circumstances you can ask for your personal information to be deleted, for example:- Where your personal information is no longer needed for the reason why it was collected in the first place.- Where you have removed your consent for us to use your information.- Where there is no legal reason for the use of your information.- Where deleting the information is a legal requirement.
Please note that we can't delete your information where:- We're required to have it by law.- It is for, scientific or historical research, or statistical purposes where it would make information unusable.- It is necessary for legal claims.- Where data has been shared
We shall communicate any rectification or erasure of personal data or restriction of processing as described above to each recipient to whom the personal data has been disclosed.
Right to data portabilityYou have the right to receive your personal data, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit this data to another controller, without hindrance from us.
Right to objectYou shall have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you, including any personal profiling; unless this relates to processing that is necessary for the performance of a task carried out in the public interest or an exercise of official authority vested in us. We shall no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing, which override the interests, rights and freedoms of you, the data subject, or for the establishment, exercise or defence of legal claims.Right to not be subject to decisions based solely on automated processing
We do not carry out any automated processing, which may lead to an automated decision based on your personal data.
Who to contact
If you would like to contact Paul Skilleter Books about any of the above please write to: PJ Publishing Ltd, Paul Skilleter Books, 38 Farm Lane South, Hampshire, BH25 7BR, UK. Or email to: firstname.lastname@example.org
Accuracy of information
In order to provide the highest level of customer service, we need to keep accurate personal data about you. Please help us with this by keeping us informed of any changes when they occur.
If you have a complaint regarding the use of your personal data then please contact us by EITHER writing to: PJ Publishing Ltd, Paul Skilleter Books, 38 Farm Lane South, Hampshire, BH25 7BR. OR email to: email@example.com
We will do our best to help you.
If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to the Information Commissioners Office (ICO), you can contact them on 01625 545745 or 0303 123 1113. You also have the right to judicial remedy against a legally binding decision of the ICO where you consider that your rights under this regulation have been infringed as a result of the processing of your personal data. You have the right to appoint a third party to lodge the complaint on your behalf and exercise your right to seek compensation.